Get help with PoolBoss

Deleting your account

You can ask PoolBoss to delete your company's account and data from the phone app, on the web, or by email. Only the company admin can delete the account, and deleting it closes PoolBoss for everyone in the company. Technicians and office staff can delete their own login at any time, as shown further down.

In the PoolBoss phone app

1. Sign in as the company admin.
2. Tap Me in the bar along the bottom of the screen (on older versions of the app, Me is at the top of the Today screen).
3. Scroll down to Account and tap Delete account.
4. Read the message, then tap Delete account to confirm.

On the web

1. Sign in as the company admin at app.poolboss.app.
2. Go to Settings and open the Your data tab.
3. In the Close account card, click Close account.
4. Type CLOSE, then click Close account to confirm.

By email

Email support@poolboss.app from the email address on your account and ask us to delete it. We reply within one business day and start the deletion for you.

If you are a technician or office staff member

You can delete your own login from the PoolBoss phone app. Your company's account is not affected.

1. Sign in to the PoolBoss phone app.
2. Tap Me in the bar along the bottom of the screen (on older versions of the app, Me is at the top of the Today screen).
3. Scroll down to Account and tap Delete my login.
4. Read the message, then tap Delete my login to confirm.

Your login is deleted right away and you are signed out. Your email address, phone number, and the details of the devices you signed in on are removed, and you can't sign in again. The visits you recorded stay on your company's service records under your name. You can also ask your company admin to switch your login off from the Team page, or email support@poolboss.app to have your personal details removed.

What happens and when

• Right away: your PoolBoss plan stops renewing. Everything else keeps working, and you can undo the request for 14 days (Keep my account in the app, or Keep my account open on the web).
• After 14 days: the account closes. Every admin and technician login is switched off, customer portal links stop working, and online payments are disconnected.
• 90 days after the account closes: we erase the personal information listed below.

What gets deleted

90 days after the account closes, we permanently erase:

• Customer names, email addresses, phone numbers, street addresses, and map locations, on customer records, extra contacts, and service addresses.
• Gate codes, access notes, and pool nicknames, including gate codes a technician sent to the office for approval.
• Notes and other written text: notes on customers, pools, visits, chemical readings, and equipment, office notes, closing notes on follow-ups, and the wording on invoices, quotes, work orders, and their line items.
• Visit and work order photos, equipment photos, and signatures with the signer's name.
• Who service reports were emailed to, and the names and addresses in the account's activity history.
• Your company's contact email, phone number, and business address.
• Each login's name, email, phone number, and profile photo, the sign-in account itself, and the browser and location details saved when it signed in. A login that also belongs to another open PoolBoss company is left alone.

What we keep

• Invoice numbers, amounts, tax, dates, and payment records, with names removed. We keep these for accounting and tax purposes, with no set end date.
• Visit dates and status, chemical reading numbers, and pool details such as size and type, with no names attached.
• Card payments are processed by Stripe. Stripe keeps its own payment records under its own legal retention rules.
• Your company name and logo.
• Emails you send to our support team.

The Privacy Policy has the full details.